• Smoking is strictly prohibited inside the rooms, cottages, and public dining areas. Smoking shall only be allowed at designated smoking areas.

• . The guest shall observe and heed all safety precautions and warning signs issued by the management within the resort premises.

• Food and drinks are available at the resort, however, we currently allow our guests to bring their food and drinks but with payment of corkage fee on all kinds of drinks.

• The use of proper swimwear is strictly observed in the swimming pool. The swimming pool is open from 8:00 a.m. to 4:00 a.m. only. Children under seven (12) years of age must be accompanied by an adult and must always be supervised by an adult.

• The guest will be held responsible for any loss or damage to the Resort property caused by themselves, their guests, or any person for whom they are responsible. We reserve the right and you hereby authorize us to charge for any damage incurred to your unit or the Resort during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

• The resort has parking spaces allotted for its guests. Drivers of the vehicles must surrender their driver’s license or any other form of government ID with the security upon entry at the parking area of the resort. The resort assumes no liability for any loss and/or damages to the vehicles parked therein and to the valuables left inside the vehicles.

• Personal Belongings. Guests are reminded to mind their personal belongings. A safe is at hand to keep valuables secured. The Resort is not liable for such loss if there is negligence on the part of the guest, and after investigation, there is no evidence to warrant any negligence or mischief on the part of the Resort or its staff.

• Pet policy: pets are allowed in the resort premises. Owners will be responsible if it produces dirt and damages to the resort amenities.

• Disturbance. The Resort’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Resort staff or is behaving in an unacceptable manner.

• Customer Service. Customer Service is available to handle any complaints relating to Resort reservations. Please contact us by sending email to info@ameliasresort.com

• In case of emergencies requiring medical attention, Resort guest may request assistance from the Resort to bring the ailing guest to a hospital whereby they shall be accompanied by the Resort staff. Any cost incurred in relation thereto shall however be for the account of the guest.

• Walk-in overnight guests without reservations coming 5pm onwards will not be accommodated by the resort.

• Walk-in overnight guests without reservations coming 5pm onwards will not be accommodated by the resort

BOOKING ARRANGEMENT AND RATES

• Reservations may be done through the website (www.ameliasresort.com), telephone ( (043)321-9732 or +63 917 146 2986 or +63 917 124 4231), or e-mail (info@ameliasresort.com).

• Changes to the details provided. It is your responsibility to inform the Resort Reservations any changes to the details you gave as soon as possible. Failure to do so may result in the cancellation of the reservation without refund. Also, the Resort will not be held liable for the delay or failure to carry out an obligation or arrangement of the changes due to your failure or delay in informing the changes. In such cases of failure or delay, the Resort must be granted a reasonable extension of time to perform the obligation or arrangement.

• Bills must be settled upon arrival either by payment in G-Cash payment or Cash payment; down payments are at least 40% of the total bill.

• Any special requests made during the booking process for extra services, altered check-in/check-out timings, or specific villas or views are subject to availability and may result in extra fees. Until check-in, requests cannot be guaranteed.

• All room rates and day tour rates are subject to adjustment without prior notice.

CANCELLATIONS AND NO-SHOWS

• Necessary cancellation, rebooking, rearranging must be three days prior to the reserved date otherwise, it may not be permitted.

• 10% of the full reservation amount or Php1000 whichever is higher will be deducted

• No show policy: no appearance three hours after the reserve time and date, booking will be voided

GUEST REGISTRATION, CHECK-IN AND CHECK-OUT

• The Resort is only authorized to accommodate properly registered guests. For this purpose, guests are to present their valid ID or any valid proof of identity to the Resort receptionist

• For day tour, check-in is at 8am and check-out is at 4pm. For night tour, check-in is at 4pm and check-out is at 12mn. Guest may request late check-out and charges will be given upon final payments.

• For overnight stay, check in is at 2pm and check out is at 11am of the next day.

• Early check-in/Late check-out privileges are subject to availability and extension fee of Php 900, maximum of 3 hours

• The check-in and check-out times are to be strictly observed.

• The resort gates close at 9:00 p.m., hence, overnight staying guests must check-in before said time.

• Room keys must be deposited at the reception area whenever guests leave the premises of the Resort and at the time of check-out. Lost keys will be charged against the account of the guest.

SECURITY

• To ensure the security of the resort and the guests, the gate of the resort closes at 9:00 p.m.

• Bringing in of fireworks, firearms, and other deadly weapons into the resort is strictly prohibited and violators will be dealt with accordingly.

 RESORT LIABILITY

• These Resort Rules' requirements must be followed by visitors. The resort has the authority to revoke the agreement on the provision of lodging services if a guest violates these regulations before the predetermined time has passed.

• Personal Belongings. Guests are reminded to mind their personal belongings. A safe is at hand to keep valuables secured. The Resort is not liable for such loss if there is negligence on the part of the guest, and after investigation, there is no evidence to warrant any negligence or mischief on the part of the Resort or its staff.

• The resort, its management, and employees shall not be held liable for any damages or loss incurred by any person by reason of the consumption of the food and/or drinks brought into the resort, or resort food and/or drinks brought out of the premises without prior arrangement.

 CONFIDENTIALITY

• All personal information furnished by the guests in relation to their transactions with the resort shall be held private and confidential and will not be disclosed to third

• parties except to the extent as required by law.

 AMENDMENTS

• The Resort reserves the right to amend the Resort Policies at any time.

 EFFECTIVITY

• Resort Policies have been in effect since September 2022